Game over man, game over!

So I’m at work, doing that work stuff and I get a message:

“I haven’t been able to join games…”

That’s the abridged version of what I actually got, basically the Xbox One’s in the office had been showing a Moderate NAT setting.  And, yes, we have a couple of Xbox One’s in our office, so what, don’t you? And this Moderate NAT setting was causing some game party and chat issues. Hmm.

Now, here’s my journey of enabling UPnP support on the UBNT USG-Pro4 and my thoughts behind this. I thought I would need to create the dreaded config.gateway.json file. Not a big fan of this. As the current syntax can cause some issues if you do not get it perfect. Yes, this is a little down part on the UBNT’s side. However, I think they know about this issue and are working hard to make this easier and better for people to configure. So here’s what I had to do and how I did it.

Now I found there is another file, one called and in this file you have some settings that are set for enabled or disabled. And, this file is much easier to create and modify. Cool.

So I used WinSCP to connect to the Cloud Key, logged in with the username/password you created when you setup the Cloud Key. And then browsed to the location of my “Site“.

Finding the Site consists of two parts, finding the “base” location of where files are stored, this is different depending on what Operating System the Controller is running on. Then finding the site. Once you have the location, just create a text file called: and add the following line: config.igd.enabled=true

Save and Done.

OK, now you need to Provision the USG. This part was a little confusing as I was looking for a “re-provision” button to click. I didn’t see one. So I created a port forward on the USG, which appeared to provision the USG again, i.e. update with new settings. Hmm. For some reason that appeared to not work? Or I just didn’t wait long enough for settings to be effected. So I just told the USG to reboot.  And, that worked.

So my thoughts on this process are, it was simple–yes. It could be better–very better! Why are these settings not in the Controller GUI? I understand for the settings that have a little more than Enabled or Disabled option to not be shown(for now). But, for settings that are a yes or no, those should all be listed. So this wasn’t a complete game over, but I had to reload my weapon.

One thought on “Game over man, game over!

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